Testimonials are the heartbeat of your protocols—they're real stories from real people about how your wellness solutions helped them. Managing testimonials helps you engage with your community, refine your protocols, and build credibility.
Pro Feature
Accessing Your Testimonials
- 1Navigate to "My Library" and select "My Protocols"
- 2Click the "Testimonials" icon on the protocol card
What Testimonials Show You
📊 Success Metrics
- How many people tried your protocol
- What results they experienced
- How quickly it worked for them
- Any modifications they made
💡 Improvement Ideas
- Common questions or confusion points
- Suggested variations or alternatives
- Better ways to explain instructions
- Additional safety concerns to address
❤️ Social Proof
- Real stories build trust with new users
- Positive testimonials boost credibility
- Engagement shows your protocol works
- Diversity of experiences demonstrates broad appeal
🎯 User Insights
- Who your protocol resonates with most
- Unexpected use cases you hadn't considered
- Demographic patterns in effectiveness
- Common user backgrounds and needs
Testimonial Management Actions
As a protocol author, you have several options for managing testimonials:
View Testimonial Details
Click on any testimonial to see the full text, author information, date posted, and any likes it has received.
Respond Publicly
Reply to testimonials publicly so all users can see your response. Thank users for feedback, answer questions, or provide additional guidance. Public replies build community trust and show you're engaged.
Message Author Privately
For sensitive questions or detailed follow-ups, you can message testimonial authors privately through the messaging system. (Both you and the testimonial author must be Pro subscribers)
Like Testimonials
Show appreciation for detailed, helpful testimonials by liking them. This highlights quality feedback for other users.
Hide Inappropriate Testimonials
Hide testimonials that violate community guidelines—spam, offensive content, or completely off-topic comments. Only hide genuinely problematic content, not negative feedback. If you hide a testimonial, you may want to send the testimonial author a private message explaining why (If they are a Pro user.).
Important
Using Testimonials to Improve
Testimonials are goldmines of information. Here's how to mine them:
📝 Update Your Protocol
If multiple users mention the same confusion point, update your instructions for clarity. If someone discovers a great variation, add it to your Author Notes.
🏷️ Adjust Tags
Notice users with specific conditions finding success? Add relevant tags to help similar users discover your protocol through search.
⚠️ Enhance Safety Info
If someone mentions an unexpected reaction or asks about contraindications, update your safety section immediately to protect future users.
🎯 Create New Protocols
Testimonials often reveal gaps in your protocol collection. If users consistently ask for something you don't have, that's your next protocol!
Hiding/Unhiding Testimonials
If you need to hide a testimonial:
- 1Locate the problematic testimonial
- 2Click the hide icon on the testimonial.
- 3The testimonial will still be visible to the author and they can choose to edit it or delete it. You can unhide it by clicking the unhide icon if they make changes to the testimonial that you agree with.
Only Hide for Valid Reasons
Hide testimonials only if they:
- Contain spam or promotional content
- Include offensive or harassing language
- Are completely off-topic or nonsensical
- Violate community guidelines
Never hide: Negative but honest feedback, constructive criticism, or reports of poor results. These help you improve and show transparency.
Building Trust Through Engagement
Testimonials aren't just feedback—they're conversations with your community. The most successful protocol authors actively engage with every testimonial, thanking users, answering questions, and showing genuine interest in people's wellness journeys. This engagement transforms casual users into loyal followers and builds a reputation as someone who truly cares. Remember: behind every testimonial is a real person who took time to share their experience. Honor that by responding thoughtfully.