Essential Pro

All your subscription payments are recorded and accessible through the Stripe customer portal. You can view your complete payment history and download invoices for your records, tax purposes, or expense reimbursement.

Accessing Invoice History (Active Subscribers)

If you currently have an active Pro subscription:

1
Click on your user menu
2
Select "Manage Subscription" from the dropdown menu
3
You'll be redirected to the Stripe customer portal showing your subscription details. Scroll down to find the "Invoice History" section
4
All your past invoices will be listed with dates and amounts
5
Click on any invoice to view details or download a PDF receipt

Accessing Invoice History (After Cancellation)

Even after cancelling your subscription, you can still access your invoice history:

1
Click on your user menu
2
Select "View Purchase History" from the dropdown menu
3
You'll be redirected to the Stripe customer portal
4
The portal will show your billing information and invoice history
5
Browse your complete payment history and download any invoices you need

Permanent Access

Your invoice history remains accessible indefinitely, even years after cancelling your subscription. You can always return to view or download past receipts.

What's Included in Each Invoice

Each invoice contains:

• Invoice number and date
• Billing period covered
• Subscription plan (Monthly or Annual)
• Amount charged
• Payment method used (last 4 digits)
• Your billing address
• Payment status (Paid, Pending, Failed)

Downloading Invoice PDFs

To download a PDF copy of any invoice:

1
Access your invoice history using either method described above
2
Find the invoice you want to download
3
Click on the invoice to open the detailed view
4
Look for the "Download" or "PDF" button at the top of the invoice
5
Click the button to download the invoice as a PDF file to your device

Multiple Formats Available

In addition to PDF downloads, you can also print invoices directly from your browser or email them to yourself for record-keeping.

Invoice Emails

In addition to accessing invoices through the portal:

• Stripe automatically emails you a receipt after each successful payment
• Check the email address associated with your account
• Look for emails from "Stripe" with subject lines like "Your Essential Protocols receipt"
• These emails contain direct links to view or download your invoices

Can't Find an Invoice Email?

If you can't find invoice emails, check your spam/junk folder. You can also update your email preferences in the Stripe portal to ensure you receive future receipts.

Troubleshooting

"Manage Subscription" button not showing

If you've cancelled your subscription, use "View Purchase History" instead. This option remains available even after cancellation.

Missing invoices

All invoices should appear in your history. If you're missing a payment record, it may be under a different email address if you've changed your account email. Contact support if you need help locating historical invoices.

Invoice shows wrong billing information

You can update your billing information in the Stripe portal. Changes will apply to future invoices, but past invoices will show the information that was current at the time of payment.

Viewing Your Invoice History